Customer Service Representative (CSR) - Remote - westernracquet

The Customer Service Representative will be interacting with customers, processing their orders, and providing information in response to customers’ inquiries, concerns, and requests about our product.

Responsibilities:

• Interface directly with customers either by telephone, electronically, or face-to-face
• Process orders, forms, applications, and requests
• Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers
• Optimize fill rates by providing substitutions for items out of stock or discontinued
• Keep a record of all backorders
• Assist customers with special needs and requests (quotes, special orders, scanning of credit applications. etc.)
• Participate in all sales promotions and offer them to our customers
• Communicate information, problems/needs, and customer requests to the customer service manager

Qualifications:

• 1-2 years’ experience in customer service
• Proficient in MS Office
• Excellent verbal and written communication skills
• An outgoing personality with an eager attitude to help others