Customer Service Representative (CSR) at Above and Beyond Talent Acquisition, Inc

Position Title: Customer Service Representative
Location: Norfolk, VA
Status: Contract 6 months possibility to convert to Full time
Status: On Site
Pay Range: $13.27-$15.71

Client Info / Who they are:
Above and Beyond Talent Acquisition proudly represents our client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent.

Who we are looking for / Requirements:
2+ years prior of related experience
Demonstrated exceptional oral and written communication skills.
Strong PC skills including Excel, Google sheet and Gmail.
Self-motivated, results oriented, enthusiastic individual who will work on a variety of programs, interacting with internal teams and external customers.
Knowledge of Invoicing portals, Ariba, Taulia preferred.
Working knowledge of ERP System (SAP) a plus

What you will do / Responsibilities:
In this highly visible role, you'll be responsible for:
Our Portal Entry Specialist is responsible for invoice submission accuracy and assisting with the reconciliation of disputed accounts. They are responsible for reviewing each issue to determine the best way to approach resolution. The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations. They must be able to work as part of a dynamic team and adjust quickly to changing assignments or priorities.

• Receive and timely enter invoices into various portals for all Portal Entry accounts.

• Track all portal entries for rejections and communicate with billing and sales management for resolution.

• Act as Liaison between customer and billing team, to facilitate timely resolution and payment.

• Professionalism and attention to detail are key in this position as it will interface with Customers,

• Sales, and Management within the company.

• Serve as a Point of Contact (POC) for all portal customers.

• Maintains the portal upload spreadsheet daily, following up on all requests for resolution of portal entry rejections to ensure compliance.

• Update and maintain invoice/portal contact information.

• Utilizes ERP system (SAP) to transact orders, status updates and equipment movement in real time.

• Perform Ad hoc projects, where applicable.
  

Perks of working with them / What they offer:

• Competitive Salary.

• PTO for sick, personal, and vacation leave plus Paid Holidays

• Immediate eligibility for Health, dental, and vision insurance

• Immediate participation in Company 401K plan.

• Strong commitment to individual Professional Development and growth opportunities

• Engaging in team-building events and recognition.

For more information and to express interest, please email us at Apply@aandbtalent.com with your resume and the role you're applying to.

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Above and Beyond Talent is an equal-opportunity employer and staffing firm. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.