Customer Service Representative (CSR) - Airtron Heating & Cooling - Nashville

Airtron Heating & Air Conditioning of Nashville in Nashville, TN is looking to hire a full-time Customer Service Representative (CSR) to provide exceptional customer service and partner with field employees. Are you a people person? Are you looking for a supportive and positive work environment? Can you contribute to an energetic office team? If so, please read on!

This essential HVAC customer service position earns a competitive wage of $16 – $20 an hour, depending on experience. We provide excellent benefits, including full medical, dental, vision, and 401K immediately with no waiting period. Additionally, our employees enjoy weekly pay, on-the-job training, and monthly bonus performance pay. If this sounds like the right CSR opportunity for you, apply today!

ABOUT AIRTRON HEATING & AIR CONDITIONING

Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to heating and air solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.

As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As an HVAC Customer Service Representative (CSR), we rely on you to help keep our office operations running smoothly and our customers well-informed and fully satisfied! Much of your time is spent ensuring we maintain strong customer relations by taking and making phone calls, promptly responding to inquiries, scheduling appointments, offering service plans, and accurately processing payments and refunds. You also help resolve customer complaints, ensure we are adhering to all consumer laws, and make customer calls when following up on permits and inspections to make scheduling changes when appropriate.

In addition to working directly with our customers, you are happy to take on a variety of administrative tasks to keep our office running smoothly. This includes managing data entry tasks as well as utilizing emails, text messages, and other tools to effectively route manpower and other resources throughout the day. At times, you make recommendations, develop improvement plans in response to customer surveys, and promptly inform and educate customers on location initiatives that directly affect them. Finally, you are a go-getter, happy to lend a hand whenever needed, and you do so while following all company policies and procedures. You are proud of the role you play in helping our office run smoothly and seeing our customers satisfied with our HVAC services!

QUALIFICATIONS

• High school diploma, GED, or comparable work experience
• 2+ years of customer service and administrative experience in an office
• Basic computer skills and proficiency with Microsoft Excel, Word, and Outlook
• Physical ability to perform all requirements of the position
• Ability to work overtime and weekend hours with little notice
• Strong typing and 10-key numeric pad skills
• Fluent in English
• Valid driver's license

Do you enjoy working with others and being a part of a fast-paced office team? Are you approachable, collaborative, and optimistic? Are you happy to take on administrative duties to ensure the overall success of the team? Can you be relied upon to follow through on responsibilities while keeping a smile on your face? Do you consider yourself to be a customer service and multitasking superstar? If yes, you might just be perfect for this administrative position as a Customer Service Representative (CSR) position!

ARE YOU READY TO JOIN OUR HVAC TEAM?

If you feel that you would be right for this customer service and administrative job in our office, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 37211