Customer Service Representative (CSR)/Dispatcher - Free Line Plumbing

• Health Benefits: We cover 50% of your health insurance premiums.
• Performance-Based Pay: Earn bonuses for meeting performance goals and contributing to the team's success.
• Career Growth: Opportunities for professional development in a supportive environment.

• Customer Support: Answer incoming calls, address customer inquiries, and schedule appointments promptly and professionally.
• Dispatching: Assign jobs to technicians based on location, expertise, and urgency, ensuring efficiency and customer satisfaction.
• Scheduling: Manage daily schedules for technicians, optimizing routes and minimizing downtime.
• Communication: Act as the main point of contact between customers and technicians, keeping everyone informed and updated.
• Data Entry: Accurately record job details in our ServiceTitan system, maintaining clear and organized records.
• Team Collaboration: Work closely with office staff and technicians to ensure smooth operations.

• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Experience in customer service, dispatching, or a related field (preferred but not required).
• Familiarity with scheduling or CRM software like ServiceTitan is a plus.
• Excellent organizational skills and attention to detail.

• Base Pay: $20/hourly
• Performance Pay: Earn additional bonuses for meeting goals, such as booking a set number of appointments per week or helping technicians meet revenue targets.
• Health Insurance: Freeline Inc. covers 50% of your health insurance premiums.
• Paid Time Off (PTO): Vacation, holidays, and sick leave available.

• Full-time position.
• Monday through Friday with occasional weekend shifts as needed.

Must have the ability to pass a background check and drug screening test.