Customer Service Representative - PrideStaff

PrideStaff is seeking a skilled and organized  Customer Service Representative  for an industry leading security system company in  Cornelius, NC .

As Customer Service Representative you will be responsible for generating work orders from service request information submitted by our customers. CSR will work closely assisting and supporting the Resource Coordinators, account managers, territory managers, internal and external business partners for service work order creation and follow-up.

Location: Cornelius, NC - Onsite In-Office

Schedule: 8:30 AM to 5:00 PM

Payrate: $20-$21/hr.

Responsibilities

• Build lasting relationships with customers through open and interactive communication
• Provide accurate and complete information via phone, email, or in-person
• Respond quickly and accurately to customer complaints and inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of all interactions, process customer accounts and record data in the office or database
• Follow communication procedures, guidelines, policies and procedures
• Take the extra mile to engage customers

Experience

• 1-3 years of customer service experience in a call center or office environment is required.
• Skilled at working independently as well as within a team environment
• Proven ability to handle difficult situations and situations with minimum supervision.
• Microsoft Office Suite
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities

APPLY TODAY!

Job Type: Full-time

Salary: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation / Pay Rate (Up to): $20.00 - $21.00 Per