Customer Service Representative at GTN Technical Staffing
Coppell, TX
About the Job
Customer Service Representative
DETAILS
Location: On-Site in Irving, TX
Position Type: Hourly, 40 hrs/wk
Compensation: up to $22hr W-2
NOTE: Our client is a firearms distributer. All candidates should be firearms enthusiasts.
POSITION DETAILS
GTN Technical Staffing is seeking a CSR for an on-site role in Coppell, TX. Working in an inbound call center, CSRs serve as a primary point of contact for our client’s customers. CSRs provide product and services information to resolve any emerging problems customers may face with their products or questions about our client’s website. We are seeking candidates that are confident at troubleshooting and investigating issues with customers, even when they don’t have enough information to resolve customer complaints. CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction.
REQUIREMENTS
- Must be comfortable with Firearms
- Knowledge of Federal and State Firearm Laws.
- Experience with telephone customer service, email support, social media
- Previous retail sales and customer service experience
- Effective communication skills, both written and verbal.