Customer Service Representative - Content Moderator at TaskUs
San Marcos, TX 78667
About the Job
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Content Moderation Rater do?
Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Content Moderation Rater.
Note: Must work On-Site at New Braunfels TX Location
As a Content Moderation Rater, you will work with and guide customers (via phone, chat, and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.
Do you have what it takes to be a Content Moderation Rater ?
As a C ontent Moderation Rater , you will:
Responsibilities/Duties:
Qualifications/Key Competencies:
Wellness:
TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.
Requirements:
Creating a Culture of Awareness and Prevention through Psychological Health and Safety:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees' job duties to bolster psychological functioning is essential in serving employees' needs at every stage of your journey.
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Content Moderation Rater do?
Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Content Moderation Rater.
Note: Must work On-Site at New Braunfels TX Location
As a Content Moderation Rater, you will work with and guide customers (via phone, chat, and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.
Do you have what it takes to be a Content Moderation Rater ?
As a C ontent Moderation Rater , you will:
Responsibilities/Duties:
- Assist our community and help resolve inquiries empathetically, accurately, and on time
- Become and remain knowledgeable about products and community standards
- Make well-balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal, and written communication skills, and most importantly empathy
- Display a strong bias to doing what's right for our community in support of our mission
Qualifications/Key Competencies:
- Impeccable communication, and writing skills
- General curiosity about how and why things work the way they do
- Ability to quickly learn and articulate technical concepts
- Ability to empathize with users and convey confidence through written interactions
- Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
- Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
- High affinity and cultural awareness
- Adaptable to change
- High level of English proficiency ( reading, writing, spelling, speaking)
- 1+ years of call center experience or equivalent
- Must work On-Site at New Braunfels Location
Wellness:
TaskUs devotes considerable resources to the wellbeing of its employees. Being a content moderator means participating in skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs. You will have 24/7 access to our Wellness & Resiliency Team to bolster your mental wellbeing.
Requirements:
- All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
- All employees exposed to graphic content will attend Resiliency Trainings.
Creating a Culture of Awareness and Prevention through Psychological Health and Safety:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
- Child exploitation and abuse
- Animal torture
- Gang Violence
- Murder
- Hate Speech
- Pornographic Content
As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Wellness & Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees' job duties to bolster psychological functioning is essential in serving employees' needs at every stage of your journey.
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Hundreds of Discounts with the Brands you Love and Use
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal-opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
