Customer Service Representative - Hired by Matrix

At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Customer Service Representative!

Position Type: Contract, Onsite

Required:

• Preference for 1 of the following criteria:
  • College Degree OR
  • Previous contact center experience.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.

• Handle incoming phone calls regarding various service inquiries on accounts.
• Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Cash Management products and services, online (client website) and Mobile app, and general account or financial related inquiries.
• Highly professional, career driven, and committed to World-Class Service.

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