Customer Service Representative - LINDAL Group

Your mission at LINDAL

Summary
The Customer Service Representative provides exceptional customer service on all interactions with external and internal customers via phone, email or   in person. This individual will work in coordination with the Customer Service Coordinator & Sales Team to support all customer related activities.
This role requires a professional and positive attitude, excellent communication skills and the ability to handle complex situations by providing effective solutions to all stakeholders.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary
$48,000 - $52,000

Essential Job Functions:
Represent customer service handling daily transactional activities.

• Manage professional communications between customer and Lindal
• Be available via phone, Microsoft teams or email during defined work hours.
• Conduct proper use of communication via company provided phone and computer.

• Pull orders daily from dedicated Lindal customer order email
• Pull orders/change requests from customer portals
• Enter customer order details/changes and create sales order in SAP
• Promptly handle customer changes & return requests
• Provide prompt order confirmations and status updates to customer
• Provide frequent open order Reports to customer
• Communicate with planners/production on lead times and any special customer requirements
• Communicate customer PO freight expectations with LNA shipping
• Provide customer updates to internal/external commercial team members as requested
• Obtain forecast information from customers as required

Your profile

Experience Required

• Excel
• Customer Portal (preferably SAP) 
• Come with at least 3 years of relevant Customer Service Experience (preferably production facility based)

• Be able to work on site Monday- Friday 8am -5pm with an hour lunch break.
• Positive attitude
• Have a continuous improvement mindset.
• Be a team player!

Why us?

• Paid time off / Vacation Time
• Paid Holidays
• Medical Insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• On-the-job training
• Professional development assistance
• Tuition Reimbursement
• Climate Controlled Facility
• Great Company Culture

Your contact

Patricia Rochell
HR Generalist

Lindal North America
6010 S International Dr.
Columbus, IN  47274

About us

LINDAL Group was founded in 1959 and today is one of the world’s market leaders in aerosol packaging technology. We offer a broad range of standard and custom aerosol packaging solutions and have become a partner of choice for many of the world’s most prestigious, innovative and trusted brands.

Together with our multinational, highly skilled experts and thorough understanding of the current market trends, the company consistently delivers innovative solutions to increasingly complex and long-term projects globally.

Our wide-ranging portfolio offers quality packaging solutions for personal care, household, health care, food and technical industries.