Customer Service Representative - Smart Solutions

Our client has an immediate need for an Event Customer Service Representative and play a vital role in ensuring exceptional customer experiences during events. This position offers an exciting opportunity to engage with attendees and uphold our commitment to outstanding service.

Responsibilities:

• Greet and assist attendees, providing information about the event and its offerings.
• Handle inquiries, feedback, and complaints in a professional and timely manner.
• Ensure seamless registration processes and assist with ticketing or entry procedures.
• Collaborate with event organizers to address customer needs and resolve issues promptly.
• Maintain a welcoming and organized environment for attendees.

Requirements:

• Excellent interpersonal and communication skills.
• Ability to remain calm and courteous in high-pressure situations.
• Strong problem-solving abilities and attention to detail.
• Prior customer service experience is advantageous.
• Flexibility to work varied hours during events, including evenings and weekends.

Benefits:

• Opportunity to work in a dynamic and exciting event environment.
• Valuable experience in customer service and event management.
• Competitive compensation and potential for career growth.