Customer Service Representative - Staffing Solutions Enterprises

Position Overview

Deliver a best-in-class, customer-centric experience with every customer interaction across every channel, provide quotes, process orders, and answer customer question with accuracy in a timely manner.

• 2 open positions
• Compensation: $18-22/hr

Essential Job Functions:

• Deliver a best-in-class, customer-centric experience with every customer interaction across every channel.
• Communicate clearly and professionally in both verbal and written formats.
• Accurately process price quotes and orders utilizing various systems.
• Strive to deliver one-touch resolution for every case handled.
• Meet and / or exceed all Service Level Agreements (SLA) that are established for each assigned customer.
• Meet and / or exceed all Quality Service Standards as established by Customer Experience.
• Meet and / or exceed all Performance Metrics as established by Customer Experience.
• Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
• Understand and effectively use applicable technology as required by the business.
• Maintain a positive, empathetic, and professional demeanor toward internal and external customers.
• Up-sell and cross-sell products, offering alternatives to customers when appropriate.
• Cross-functional collaboration to ensure all customer needs are met.
• Provides coaching and assistance to the team as necessary.