Customer Service Representative at Davidson's

Position Overview:

Are you passionate about customer service and eager to make a significant impact in the firearms e-commerce industry? Gunstores.com, a growing platform dedicated to supporting firearm dealers, is seeking a dynamic and motivated individual to fill a Customer Service opportunity. This role is vital in ensuring our dealers are fully supported, engaged, and maximizing their potential on our platform.

Key Responsibilities:

• Dealer Engagement: Establish and maintain strong relationships with dealers, guiding them through the onboarding process, and ensuring their profiles are accurate and up to date.

• Salesmanship: Proactively reach out to dealers to educate them on the platform’s features and benefits, and skillfully introduce our subscription service as a value-added offering that can enhance their business operations.

• Support & Communication: Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries via phone and email.

• Platform Utilization: Educate dealers on the features of Gunstores.com, helping them to optimize their use of the site to grow their businesses.

• Problem-Solving: Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter.

• CRM Management: Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience.

• Follow-Up: Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform.

Pay & Benefits:

• Salary: The starting salary for the position will be $19 p/hr

• Benefits: Comprehensive benefits package, including voluntary family medical, life insurance, dental, vision, supplemental life insurance, flexible spending accounts, pet insurance, and a 401(k) retirement plan with a generous match.

• Work Environment: Gunstores.com offers a business casual environment that values work-life balance and professional growth.

About Gunstores.com:

Gunstores.com is dedicated to supporting firearm dealers by providing a comprehensive e-commerce platform that simplifies and enhances their business operations. As we continue to grow, we are committed to offering innovative solutions and exceptional service to our dealers.

Application Process:

Interested candidates should submit their resume and cover letter to hr@gunstores.com Gunstores.com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.

Additional Information:

• Offers of employment are conditional upon passing pre-employment drug testing and a criminal background check

Qualifications:

• Experience: 1-3 years of experience in account management, customer service, sales, or a related field. Experience in the firearms industry or e-commerce is a plus.

• Sales Skills: Strong salesmanship and persuasion skills, with a proven ability to introduce and sell services in a consultative manner.

• Technical Skills: Proficient in Microsoft Office applications and CRM systems.

• Communication: Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively.

• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on customer satisfaction.

• Attitude: A growth mindset, high energy level, and a team-oriented approach are essential.

• Flexibility: Ability to handle multiple tasks and priorities in a fast-paced environment.