Customer Service Representative - Pacific Seafood

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We cultivate a work environment that listens to our team members, nurtures potential, embraces diversity, and values innovative thinking. As a leader in the seafood industry, we know that the key to our success is based on the commitment to excellence displayed by each of our team members.

Summary: 

As a Customer Service Representative, you will respond to customer inquiries ensuring customers receive efficient and courteous service. You will also be responsible for all aspects of providing quality telephone support to clients and assists customers in resolving problems.

Key Responsibilities:

• Be a role model in projecting and applying The Pacific Group Diamond Philosophy (Productivity, Quality, Excellence and Teamwork) and promote teamwork at all times.
• Make sales calls
• Order processing from the time of receipt to when the order is shipped
• Cover for sales people
• Answer phones
• Clear orders
• Responsible for taking orders, ensuring timely delivery
• Participate as part of the customer service team to answer questions and handle problems in a professional and expeditious manner
• Researches and resolves customers’ disputes and problems within established guidelines
• Completes, processes, and maintains applicable paperwork and records
• Pro-actively identify transportation and delivery problems
• Present and sell new products
• Perform other duties, as assigned

What You Bring to Pacific Seafood:

Required

• One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Preferred

• Knowledge of Order processing systems.
• Knowledge of Microsoft Word and Excel.
• Excellent customer service skills

Total Compensation:

At Pacific Seafood, your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:

• Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability
• Flexible spending accounts for health flex and dependent care expenses
• 401(k) retirement plan options with generous annual company profit sharing match
• Paid time-off for all regular FT team members to include sick days, paid holidays, vacation, and personal time
• Employee assistance program providing confidential professional counseling, financial and legal assistance at no charge to team members and immediate family members
• Product purchase program

Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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