Customer Service Representative - Oak Street Health

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibilities:

• Manage large amounts of incoming calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Take the extra mile to engage customers

Job Skills:

• Proven customer support experience or experience as a client service representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• High school degree

Why Oak Street?

• Oak Street Health offers our coworkers advantages that can’t be found in other healthcare companies, including:


• The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.


• High levels of responsibility and opportunities for rapid advancement


• Generous retirement options, paid vacation/sick time, as well as health, vision and dental benefits


• Supportive and fun culture