Customer Service Representative - Knafl Insurance Agency

Are you looking to grow? So are we!

Knafl Insurance Agency in Chicago, Illinois, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.

If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!

Salary Range: $35000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Evenings Off

Responsibilities

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Work independently and as part of a team.

Develop and implement new marketing and sales strategies.

Attend training and continuing education courses.

Create relationships from a cold start.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Must have ability to multi-task.

Must be highly self-motivated.

Professional phone etiquette.

Strong work ethic and leadership skills.

Strong communication skills, both oral and written.

Bilingual, fluent in both English and Spanish is beneficial.