Customer Service Representative at Align Aerospace

Are you ready to take your career to the next level? Do you thrive in a fast-paced, innovative environment where every day brings new challenges and opportunities for growth? If so, then look no further as we have the perfect opportunity for you!

At Align Aerospace, people come first. We understand that our employees are the cornerstone of our company. By upholding our core values, we inspire confidence, foster trust, loyalty, and build enduring relationships that drive our collective success. Our word is our bond so when we say it, we mean it!

What makes this opportunity so exciting?

This is an innovative environment, with career growth and endless opportunities for professional development. Come work for us on a dynamic team with competitive salary and benefits, because we believe in rewarding our employees for their hard work and dedication.

What's included?

Great Benefits!

• 401(k) with 401(k) matching
• Awesome medical and dental plan options to choose from
• Free vision insurance
• Free term-life insurance
• Free long-term disability
• Ability to purchase additional life and supplemental disability plans.
• Paid time off
• Paid holidays

Flexible Schedule Options!

• Standard 40-hour, 8-hour shift work week; or
• Alternative Workweek with a Friday or Monday off every other week

Great Pay!

• Position starts at $65,000.00 per year
• Solid annual bonus of $7,500 per year

What Are We Looking for in the Ideal Candidates?

Our ideal candidate is a driven and dynamic Inside Sales Representative with a proven track record in the aerospace fastener or distribution industry. You're not just passionate about salesyou're a go-getter who thrives on building relationships, delivering exceptional customer service, and using cutting-edge technology to stay ahead of the game. If you love the thrill of business development, excel in fast-paced and fun environments, and take pride in offering top-notch solutions to meet your customers' unique needs, then you're exactly who we're looking for!

This role isn't just about making salesit's about going above and beyond, making things happen, and being a key player in a rapidly evolving industry. If you're ready to drive results, rise to challenges, and make a significant impact, we want to hear from you!

What will you be doing?

• Own the Decision-Making Process: You'll have the power to make key decisions on pricing and margins, driving competitive quotes that win business.
• Thrive in a Fast-Paced Environment: Every day will be dynamic, requiring you to work quickly and efficiently while staying ahead of the competition.
• Drive Sustained Growth: Propel the success of the products lines by strategically expanding into the Original Equipment Manufacturer (OEM) fastener markets. Your commitment to delivering exceptional customer service will ensure that we continue to dominate the industry.
• Be the Deal Closer: From generating high-quality leads to nurturing relationships with key decision-makers, you'll play a pivotal role in closing major deals with targeted OEMs suppliers and manufacturers. Every opportunity you secure will contribute to our overall growth and success.
• Wow Our Customers: Go above and beyond to exceed customer expectations by providing top-tier support, insightful information, and expert product knowledge.
• Be the Fulfillment Hero: Manage the entire customer order processfrom quotations and order entry to expediting and customer service. You'll be the go-to for ensuring everything runs smoothly.
• Partner with Account Managers: Collaborate closely with Account Managers to ensure every customer interaction leaves them satisfied and eager to return.
• Maintain Excellence: Uphold and enhance quality by following our gold-standard policies and procedures, ensuring everything you touch is top-notch.
• Be a Lifelong Learner: Continuously expand your product knowledge, sharpen your understanding of customer needs, and embrace learning opportunities to stay at the top of your game.
• Collaborate with Suppliers: Work hand-in-hand with suppliers to guarantee that every product meets or exceeds customer expectations.
• Build Strong Relationships: Cultivate and nurture customer relationships, becoming their trusted go-to for all their needs.
• Deliver Quality Work: Always meet deadlines with precision, whether you're working independently or with your team
• Be a Team Player: Collaborate seamlessly with colleagues, customers, and suppliers to achieve shared goals.
• Stay Communicative: Work autonomously while ensuring transparent communication and coordination with your team.
• Prioritize Safety: Follow our safety guidelines to keep yourself and others secure while getting the job done.
• And so much more! Take on additional tasks as needed, keeping every day fresh and engaging!

What skills and qualifications do you need?

• Customer Confidence Champion: Win over customers with your exceptional performance and proactive attitude that keeps them coming back to you.
• Master Multi-Tasker: Seamlessly juggle multiple tasks, shift priorities on the fly, and focus on growing the business while consistently exceeding customer expectations.
• Tech-Savvy: Solid proficiency in Microsoft Office and database tools to keep operations running smoothly.
• Microsoft Office Suites Knowledge: Familiarity with word, excel, and office, adds to your technical toolkit.
• Team Player Extraordinaire: Collaborate effortlessly in a team environment, bringing out the best in everyone around you.
• Top-Notch Communicator: Showcase your excellent written and oral communication skills to connect with customers and colleagues alike.
• Customer Service Guru: Deliver exceptional customer service that leaves a lasting impression.
• Sales Rockstar: Set and achieve sales goals with relentless drive, utilizing your closing, prospecting, and negotiation skills to win new business and grow current business accounts.
• Product Expert: Impress clients with your deep product knowledge of aerospace fastener and/or distribution with persuasive sales understanding and standout presentation skills.
• Relationship Builder: Cultivate strong client relationships that are built on trust, loyalty, and results.
• Sales Motivator: Stay hungry and motivated to succeed in every sales interaction, always pushing for more.
• Additional Opportunities: Be ready to take on new challenges and responsibilities as they arise, keeping your role dynamic and exciting.

What education and experience stand out?

• Education: A Bachelor's degree in a related major is preferred, but your proven passion for the field is what truly sets you apart. Advanced or technical degree/certification in Supply Chain Management, Logistics, or other commensurate experience makes you a superstar!
• Industry Expertise: Bring your solid aerospace fastener and/or distribution experience to the table, showcasing your unique insights and skills.
• Sales Pro: At least two to four years of experience in direct aerospace sales or distribution industries, giving you a strong foundation for success.
• Bonus Skills: Additional education and training? Even better! We love continuous learners who are eager to grow and evolve their skills and talents

At Align Aerospace, diversity fuels innovation, and inclusion drives success. We are proud to be an Equal Opportunity and Affirmative Action Employer where every voice matters. We celebrate individuality, embrace differences, and thrive on the unique contributions of our team members from all walks of life. Whether you're a seasoned professional or just starting out, your race, color, gender, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected status only enriches the vibrant mosaic that makes us who we are.

Together, we build a workplace where everyone belongs, everyone is heard, and everyone has the opportunity to shine.

Compensation details: 65000-80000 Yearly Salary

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