Customer Service Representative from Volt
charlotte, NC 28269
About the Job
Title: Customer Service Rep (part time)
Location: Charlotte Service Center Shop 6701 Old Statesville Rd (on site)
Manager: Carl Heavener
Start Date: ASAP
End Date: 10/1/2025
Convert to FTE? Yes
Pay Rate: $20.13/hour
Shift Days and Hours: Mon-Fri, 4-6 hours a day, hours TBD
What you’ll need to succeed as a Shop Customer Service Representative at XPO
Minimum qualifications:
Preferred qualifications:
What you’ll do on a typical day:
Shop Customer Service Representatives are required to:
Location: Charlotte Service Center Shop 6701 Old Statesville Rd (on site)
Manager: Carl Heavener
Start Date: ASAP
End Date: 10/1/2025
Convert to FTE? Yes
Pay Rate: $20.13/hour
Shift Days and Hours: Mon-Fri, 4-6 hours a day, hours TBD
What you’ll need to succeed as a Shop Customer Service Representative at XPO
Minimum qualifications:
- 2 years of customer service experience
- Strong computer skills, including Microsoft Office
- Available to work a variety of shifts, including days, and occasional after-hours and/or weekends
Preferred qualifications:
- Transportation industry experience
- Experience in a vehicle maintenance shop
- Excellent verbal and written communication skills
What you’ll do on a typical day:
- Act as a liaison between shop management, external vendors and category management
- Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
- Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
- Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
- Monitor work orders to ensure parts are checked out properly
- Monitor various reports to ensure compliance
- Create and close purchase orders
- Create Pro numbers to track shipments
- Set up invoices to be paid and coordinate with A/P to ensure timely remittance
- Other tasks and responsibilities related to supporting the shop staff
Shop Customer Service Representatives are required to:
- Safely move and/or stand for extended periods of time in a shop and office setting
- Tolerate occasional loud noise levels
- Move objects of various shapes, sizes, and weights frequently up to 20 lbs
- Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
Salary
$20 per hour