Customer Service Representative @ Charlotte, NC - Georgia IT Inc.
Charlotte, NC
About the Job
Customer Service Representative 3
Location : Charlotte, NC
Duration : Full-time
Rate: DOE
Required:
Location : Charlotte, NC
Duration : Full-time
Rate: DOE
Required:
- 2+ years of experience interacting with people or customers demonstrated through work, military, or education
- A BS/BA degree or higher
- Brokerage industry experience
- Contact center experience
- Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management
- Experience working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and assistance with keeping military personnel combat-ready and effective
- Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
- Ability to interact effectively with internal and external partners and clients/customers
Ability to navigate multiple computer systems, applications, and utilize search tools tofind information - Ability to troubleshoot common computer problems
- Advanced Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
Source : Georgia IT Inc.