Customer Service Representative - Lotus Technology Group

• Work ethic
  • You are a consummate professional.
• Aptitude
  • You have an innate capacity to transition from project to project without skipping a beat.
• Communication
  • You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact
  • You are a critical thinker with an emphasis on creativity and innovation.
• Passion
  • You have the drive to succeed paired with a continuous hunger to learn.
• Leadership
  • You are trusted, empathetic, accountable, and empower others around you.

Job Summary:

Duties include, but are not limited to:

• Promoting and/saving products and services.

• Providing an excellent customer experience via phone.

• Negotiating and completing save/service order requests from customers.

• Working with customers patiently, tactfully, and efficiently.

• Accurately informing customers of various fees and adjustments.

• Providing options to the customer based on product and service needs.

• Active listening skills.

• Ability to follow tactical call flows to optimize the customer experience.

Minimum Requirements:

• Outstanding Customer Service skills.

• Excellent skills in the following areas: Communication, Interpersonal, Analytical, Problem Solving.

• Basic math skills, data entry skills, and sales aptitude.

• Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.

• Ability to multitask in a fast-paced environment.

Preferences:

• Previous Customer Service experience in a high-volume environment.

• 2+ years of Call Center experience or equivalent required.

• High school diploma or the equivalent.

• 18 years of age or older