Customer Service Representative - Coforge

Role: Customer Service Representative

Key Skills: Customer Service, customer support, customer experience via phone.

Experience: 1+ years

Location: Charleston, WV

Mode of Hire: Full Time

We at Coforge are hiring Customer Service Representative with the following skillset:

· Promoting and/saving products and services.

· Providing an excellent customer experience via phone.

· Negotiating and completing save/service order requests from customers.

· Working with customers patiently, tactfully, and efficiently.

· Accurately informing customers of various fees and adjustments.

· Providing options to the customer based on product and service needs.

· Active listening skills.

· Ability to follow tactical call flows to optimize the customer experience.