Customer Service Representative - Above and Beyond Delivery, Inc.

Job Description

At Above and Beyond Delivery, customer service is at the heart of our operation. We look for employees who can communicate effectively in all situations. As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Core Duties & Responsibilities:

• Build and maintain a positive and empathetic relationship with our partners and customers
• Communicate and coordinate with colleagues as necessary
• Enter shipment details, documents, update status history, track and trace shipments
• Process billing/documents as needed
• Provide exceptional and lasting impressions by being adaptable
• Being proactive and addressing issues in a timely manner
• Perform administrative duties to support the team as necessary
• Willingness to learn the business and grow with the company
• Maintain all necessary procedures to assure a clean, properly organized, safe and healthy environment for all personnel
• Prepare reports as specified and requested
• Perform other duties as assigned

What we look for in our team members

• Be a team player who works well with others
• Solid verbal and written communication skills
• Above average PC skills to include MS office products
• Math skills to handle financial data
• High level of accuracy and attention to details
• Exceptional organizational and time management skills
• Problem solving skills

Other skills we hope to see:

• High School Diploma/GED or higher education
• One-to-Three years of customer service experience
• Strong problem-solving skills with the ability to develop new ideas and innovative solutions
• Knowledge of the logistics industry a plus

What Above and Beyond Delivery can offer you:

• Full line-up of benefits
• Opportunity for advancement
• Growing company with a record year in performance that continues to scale
• Profit sharing program
• High performance culture with a focus on continuous improvement
• Relaxed and open-door work environment
• Hands-on owner and management team who passionately caring for our co-workers

Above and Beyond Delivery is more than just a place to work - our passion for going above and beyond is not merely a tagline or slogan, it's the driving principle behind our company, and we truly believe in going the extra mile. To remain at the top, we will continue to think bigger, work harder, and never give up. Are you ready to join us?

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Above and Beyond Delivery is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.