Customer Service Representative - CornerStone Staffing
Cary, NC 27513
About the Job
Job Description
Do you have experience working In the Medical Field? Do you enjoy providing superior customer service while handling heavy inbound calls,? CornerStone Staffing is seeking candidates that will assist with schedule refills, patient updates, and healthcare assistance.
If you have this experience, APPLY TODAY
POSITION:Customer Service Representative
Location:Cary, North Carolina**100% On-Site**potential to become hybrid after training (6 weeks)
Pay:$20.40 HR
Schedule:Monday Friday;available for shift between 8am - 8pm EST |primary schedule is11:30am-8pm EST
JOB ID:144924
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
Typing: 30 wpm
HS Diploma or GED required.
1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
Strong professional and empathetic verbal and written communication skills
If offered- DS is required
To Apply for this Job:
Click the Apply Online button, then:
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