Customer Service Representative - SafeTech
Carrollton, TX 75006
About the Job
PURPOSE:
- Must have strong computer skills.
- Ability to interface with management team, sales and operations.
- Ability to greet and communicate with Customers in a positive manner.
- Must possess very strong organizational skills and attention to detail.
- Must be self-motivated and have the ability to work independently.
KNOWLEDGE AND SKILLS:
- Proficient with Word, Excel & PowerPoint.
- Ability to learn & use Quantum and Aeroxchange purchasing portal.
- Ability to communicate at all levels internal and external to the company.
- Exhibit a proficiency to multitask and follow through on all assignments through completion of tasks.
KNOWLEDGE AND SKILLS:
- Proficient with Word, Excel & PowerPoint.
- Ability to learn & use Quantum and Aeroxchange purchasing portal.
- Ability to communicate at all levels internal and external to the company.
- Exhibit a proficiency to multitask and follow through on all on assignments through completion of tasks.
Job Duties:
- Collect data from Operations and Sales to prepare RFQ’s and Quotes with accuracy in a timely manner.
- Call Customers as required for Quote approvals, parts, statuses, freight charge approvals, and turn time issues.
- Creating, Scanning and filing all Sales orders.
- Answer customer inquiries about order status, cost proposals, account balances and all general information.
- Expectations include the ability to communicate additional services to existing customers.
- Provide daily written updates on customer interaction to the management team.
- Assist as needed with administrative duties and answering phones.
KNOWLEDGE AND SKILLS:
- Proficient with Word, Excel & PowerPoint.
- Ability to learn & use Quantum and Aeroxchange purchasing portal.
- Aviation industry knowledge is a plus and understanding component parts is critical.
- Ability to communicate at all levels internal and external to the company.
- Exhibit a proficiency to multitask and follow through on all on assignments through completion of tasks.
SafeTech USA team members are eligible for a cafetria plan of benefits including medical insurance, life insurance, dental and vision insurance, paid holidays and vacation, company match to our 401K, and bonus eligibility.
Learn more about SafeTech USA at http://www.safetech-usa.com.
About SafeTech:
SafeTech USA, Inc., is a business unit of SK AeroSafety Group. At SafeTech, we support the aviation community with Maintenance, Repair and Overhaul services for aviation safety and survival equipment. SafeTech USA is the industry leader in the service, repair, and certification of safety equipment for all types of aircraft. Founded in 1984, the company operates across the USA through a network of regional support centers located in Houston, Dallas, Atlanta, Indianapolis, Miami, Los Angeles, Phoenix, and Ridgeland SC (near Savannah)Our mission is to provide the best support possible for our customers in the Aviation industry. Guided by our five core values, we strive for excellence and sustainable growth through superior customer service, quality, and commitment. Our goal is to become the market leader of companies that specialize in the repair of aircraft safety components for the commercial aviation aftermarket. We help keep aviation safe.Over the years, SafeTech has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, in an effort to provide the most complete, accurate, cost effective and timely service available in the industry.Learn more about SafeTech USA at http://www.safetech-usa.com.