Customer Service Representative - American Paper & Supply Company

Customer Service Representative Position Overview:

Respond to customer inquiries via phone or email, providing timely and accurate information.

Handle complaints, troubleshoot issues, and offer solutions to ensure customer satisfaction.

Process orders, returns, and exchanges, ensuring smooth transaction flow.

Maintain an in-depth understanding of products and services to assist customers effectively.

Record customer interactions and feedback in CRM systems for future reference.

Follow up with customers to ensure their issues are resolved and to gather feedback for service improvement.