Customer Service Representative - Sterling Office Professionals

Butler, PA 16001

About the Job

Sterling Office Professionals has teamed up with our client in the Butler, PA area in search of a Customer Service Rep to add to their expanding team.

The Customer Service Representative’s role is to maintain and enhance the company’s core value of CUSTOMER FOCUS by answering product and service questions, process orders, communicate in a professional manner customer needs to ensure customer satisfaction.

Job Details:

Contract to Hire
Daylight
In-office M-F; 8:00 am -5:00 pm
Pay 16-17$ an hour BOE.

Duties/Responsibilities:

• Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution.
• Understand and be able to communicate UPG’s quality parameters on all products.

• Have full knowledge and understanding of all UPG products and services (i.e., glass types, manufacturing capabilities, patterns, etc.).

• Manage incoming calls while referring non-CSR calls to appropriate departments (i.e., Lami, Commercial, Heavy, etc.).

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team targets (i.e., goals for personal development/answer calls by 3rd ring).

• Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution.

• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Answer questions on warranties.
• Have full understanding of RMA process.

• Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people.

Education and Experience:

High School Diploma
2 – 4 years’ experience
Customer oriented
Fast paced

Additional Requirements:

Strong Customer Service Focus
Clear Verbal and Written Communication Skills
Strong Attention to Detail
Ability to Work in a Fast-Paced Environment
Capability to work both independently and as part of a team
Problem-Solving Mindset with Ability to Multi-Task
Familiarity with Computers, including Microsoft Office

We need help IMMEDIATELY! Please apply today!

Sterling Office Professionals is focused on partnering with talented Administrative personal, Support staff, HR professionals, Recruiters, and CSR’s throughout the Pittsburgh area, to find you your proper career fit. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours. Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more. Please check out our benefits at https://jobs.careermovesnow.com/us/en/benefits-yes-

Source : Sterling Office Professionals