Customer Service Representative - PetVet Care Centers

Chuckanut Valley Veterinary is located 5 minutes from beautiful downtown Burlington. We are a full service small animal well being business with traditional veterinary services, alternative therapy, boarding, daycare, and grooming. We are looking for a motivated, hardworking, team player to join our busy practice. Our team supports our local community and is dedicated to providing the highest quality of veterinary care to every patient based on the values of respect, compassion, and integrity. Our team is passionate about the human-animal bond, and we strive to provide veterinary care that understands this unique relationship.

Responsibilities and Position Overview:

The CSR supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby with our doctor and support teams
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all treatment charges and payments.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures in digital records systems preferred
• Previous Veterinary clinic work or like business preferred
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.