Customer Service Representative - Champlain Broadband LLC

Have you been looking for a challenging job with opportunities for growth and great benefits? Do you want to join a growing company and a team that has a culture of fun? Then at Burlington Telecom we have the job for you! Our Customer Sales and Service Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.  We are looking for people to provide an exceptional "Burlington Telecom customer experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. 

Job Type: Full-time

Rate: $18-$21/hour plus commissions

Location: Office located in Burlington, VT

Primary Responsibilities Include:

• Adapting, learning and delivering the best customer service our industry can give.
• Sell and promote company products and services
• Research customer complaints, processing payments and billing adjustment
• Achieve sales goals by soliciting new and or up sell services
• Follow up on and close sales leads
• Resolve customer account issues
• Perform other duties as may be requested by supervisor
• Performs service order provisioning through multiple user interfaces of the following types
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
• Follow all safety rules and comply with company policies and specifications
• Speak and understand English language proficiently

The successful Customer Service Representative will have:

• High school degree or GED equivalent is required.
• Post-high school education preferred.
• Willing to participate in NCTI certification/development courses
• 3 years of CATV or other relevant technical/electronic experience
• Ability to prioritize and organize effectively
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
• Knowledge of basic mathematics
• Knowledge of common phone etiquette and de-escalation techniques
• Able to communicate clearly, educate customers and promote/sell company services
• Able to work independently and plan accordingly to complete daily assignments
• Must be flexible and able to handle multiple tasks concurrently

Even Better If You Have:

• Knowledge of video, broadband, and phone products and services
• Ability to utilize problem solving techniques with high end broad band equipment

When you join Champlain Broadband....

You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Communications and its subsidiaries strategic objectives:

•  We will attract, invest in, communicate with, and retain top talent.
•  We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
•  We will innovate, partner, experiment and create a better future together.
•  We strive to continuously improve operating performance to ensure sustained growth