Customer Service Representative - Filtration Group Corp

Overview

Multisorb Technologies is on a mission to make the world safer, healthier and more productive. 

Multisorb Technologies is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies.   

Reporting to the VP/GM - Healthcare, the person in this role coordinates the sales order entry, customer correspondence and customer contact to ensure efficient handling of all customers. Provides outstanding value and commitment to the organization in the most cost-effective manner within quality standards. Provide the highest quality, greatest value, and best customer service in the industry by constantly seeking ways to improve efficiency and by eliminating waste using LEAN techniques.

Responsibilities

About the Role: 

· Achieves customer satisfaction and continual improvement by reviewing and confirming orders, addressing customer complaints, returns and credits and updating customer records.

· Ensures standards for all customer service processes to maximize efficiency.

· Commitment to deploying the LEAN principles to reduce waste throughout the department.

· Monitors lead times and follow up with customers as dates and capacity changes.

· Enters, reviews, and provides quotes to sales teams for communication to existing and potential customers.

· Achieves KPI’s as established by the VP/GM-Healthcare.

· Solicits and routes all customer specification to guarantee compliance and service requirements.

· Participates and engages in assigned project teams.

· Participates in customer site visits including conducting tours, participating in customer meetings, and travelling occasionally to customer sites.

· Maintains effective lines of communication with Production Shift Leader, Team Leaders, and other departments as appropriate.

Pay Range: 

· $50,000 - $60,000 annual

Qualifications

Qualifications: 

· Bachelor’s degree preferred.

· Understands LEAN terminology.

· 3 or more years in a manufacturing environment.

· Skills: Strong written and verbal communication.

· Intermediate MS Office knowledge.

· Strong teamwork abilities.

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the position. Duties, responsibilities, and activities may change at any time with or without notice.

Multisorb Technologies is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that are designed to drive innovation and deliver solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies. 

With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier and more productive.  

Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us! 

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This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law.  We believe the work we do and the mission we spread is at it’s best when everyone feels free to be their most authentic self.