Customer Service Representative - Addison Group

Job Description:

The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
• Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
• Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
• Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
• Record customer needs and relay information to the sales team for follow-up.
• Order supplies for projects and maintain data accuracy during the company’s transition to paperless systems.
• Support team operations by collaborating with internal departments to streamline communication.

Qualifications:

• Education: High school diploma or equivalent required; college coursework preferred.
• Experience: 1–2 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
• Technical Skills:
• Proficient in MS Office (Excel required; QuickBooks experience is a plus).
• Strong data entry skills and comfort working with computer systems.

Perks:

• Casual and relaxed work environment.
• Company swag provided.
• Catered lunches every other Friday.
• Opportunities for team-building events, including sports tickets.
• Great company Benefits, 401k matching.