Customer Service Representative at The Hollister Group, Inc.

Customer Service Representative

We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!

Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Cambridge, MA with similar specifications to those below:

Responsibilities:

• Answer incoming inquiries from customers both domestic and internationally with proper phone, chat, email, and social etiquette

• Resolve customer issues at the first point of contact

• Process customersorders into their CRM system with accuracy and in a timely manner

• Meet or exceed monthly department quality service performance standards outlined in the monitoring expectations

• Respond to customer emails regarding racking requests, invoicing, and payment inquires

• Research all customer requests and ensure proper customer follow-up

• Update notes in all applicable systems for all inquiries and customer service issues including CRM

• Complete online account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents

Qualifications:

• 2 years of customers service experience, ideally in e-commerce, retail, or manufacturing

• Associate degree preferred

• Experience handling a high volume of emails

• Strong written and verbal communication skills

• Ability to multi-task and stay organized

• Strong Outlook, Word, and Excel skills

• Ability to learn CRM tracking system; SAP experience preferred

• Ability to work in a team but complete individual tasks

• Bilingual in English/Spanish is a plus

Interested in learning more!Apply with your resume and we'll get in touch!

If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.

Apply here or send your resume via email at apply@hollistergroup.comto connect with a recruiter and see how we can help you in your search!

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.