Customer Service Representative - Safety Insurance Company

Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment ...

Responds to inquiries, indexes the database and forwards callers to appropriate adjusters. Answers basic questions as described below. Work from home options available following a training period in the Boston office.

Duties

Uses information from the companys database and knowledge of company procedures to answer routine inquiries such as: claim number, adjuster name and extension/fax number

Index callers based on claim number and forward to appropriate adjuster

Covers reception areas and follows procedures

Delivers time sensitive messages to Company personnel

Performs other activities as required

Qualifications

High school diploma or equivalent required; college degree preferred

1+ years of experience in a customer service environment required

Exceptional telephone communications and interpersonal skills

Strong typing skills required

Bilingual a plus