Customer Service Representative - Ideaboxpro

At Ideaboxpro, Excellence is Our Standard

Position: Customer Service Representative

Description: At Ideaboxpro, we hold ourselves to the highest standard of excellence. As a Customer Service Representative, you'll be an integral part of our commitment to providing exceptional service to our clients. This role is an opportunity to showcase your skills in customer interaction and contribute to our dedication to excellence in every aspect of our business.

Responsibilities:

• Provide outstanding customer service and support to clients via phone, email, and in-person interactions.
• Answer inquiries and resolve issues in a timely and professional manner.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain thorough knowledge of company products and services to assist customers effectively.
• Collaborate with other departments to address customer needs and concerns.
• Keep detailed records of customer interactions and transactions.
• Identify and implement opportunities for improving customer satisfaction and loyalty.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in customer service or a related field is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and customer service software.
• Willingness to work in a fast-paced environment and adapt to changing priorities.

Benefits:

• Competitive salary: $41,200 to $45,600 per year.
• Opportunities for career advancement within our growing company.
• Comprehensive health and wellness benefits.
• Paid time off and holiday pay.
• Collaborative and supportive work environment.

Work Details:

• Work Type: In-person
• Hours: Minimum 40 hours per week

Location: Boston, MA

If you're ready to join our team and uphold our commitment to excellence in customer service, apply now and become a part of Ideaboxpro's success!