Customer Service Representative - Doug Anderson Plumbing And Heating

Do you love helping people and keeping things running smoothly? Doug Anderson Plumbing and Heating is seeking a dedicated full-time Customer Service Representative to join our growing team in Billerica, MA! This is your chance to take on an essential role where your organizational skills and customer-first attitude will shine.

THE BASICS

Pay: With a competitive pay of $20 - $25/hour, this is more than just a job-it's a chance to be part of something meaningful.

Schedule: You'll work full-time in a fast-paced and collaborative environment. Your schedule will ensure our customers receive prompt and efficient service while providing you with a consistent and rewarding work-life balance.

Benefits:

• Health
• Dental
• Aflac
• Paid vacation
• Training
• Exciting company outings

YOUR DAY AS A CUSTOMER SERVICE REPRESENTATIVE

Your day will revolve around being the friendly and professional first point of contact for customers. You will start your day by checking emails in Gmail and scheduling service calls to ensure everyone is informed and prepared. You will answer incoming calls promptly, using the approved company greeting, and book appointments with accuracy and care. When technicians are delayed, you will notify clients and reschedule their appointments to their satisfaction.

As the day progresses, you will continue monitoring email, organizing Club Membership appointments, and filling scheduling gaps to keep the team efficient. You will communicate seamlessly with field technicians and office staff using Google Workspace tools to manage calendars, documents, and internal communications.

REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE

• High school diploma or equivalent
• Strong customer service and telephone etiquette skills
• Proficiency with ServiceTitan
• Competence with Google Workspace tools (Gmail, Drive, Calendar, Docs) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to multitask, stay organized, and prioritize in a fast-paced office environment

An associate's degree is preferred. Bilingual skills and familiarity with Slack or Hiver are a plus but not required. Plumbing, heating, or construction experience is also helpful but not required.

A LITTLE ABOUT US:

At Doug Anderson Plumbing and Heating, we're committed to providing high-quality plumbing and heating services to our customers. We specialize in new installations, renovations, and service work, and we take pride in delivering exceptional results. We also offer a range of great benefits, including health and dental insurance, Aflac, company gear, and fun team-building events like golf tournaments.

WE CAN'T WAIT TO HEAR FROM YOU!

We can't wait to meet you! Take the first step by completing our 3-minute, mobile-friendly initial application today. Your opportunity to join the Doug Anderson Plumbing and Heating team starts now!