Customer Service Representative at Atrium
Berkeley Heights, NJ
About the Job
About Atrium:
What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.
Client Overview:
Our client is a well-known and international beauty company. They pride themselves on their commitment to quality, innovation, and customer satisfaction. They are looking for a Customer Service Representative to join their team and help them deliver exceptional services.
Salary/Hourly Rate:
$24/hr – $31/hr
Position Overview:
The Customer Service Representative will support brands by responding to consumer contacts on social and public channels. The Customer Service Representative will provide expert knowledge to consumers, salons, and other sources contacting the company for information or seeking assistance on brands, products, or brand e-commerce sites. The Customer Service Representative will utilize opportunities to build sustainable relationships and will offer insights to the brands and Internal Care team for continuous service and platform improvement.
Responsibilities of the Customer Service Representative:
- Monitor and respond to comments, messages, and mentions across social media platforms in a timely and brand-appropriate manner.
- Act as a voice of the brand, fostering meaningful conversations and building relationships with followers and customers.
- Maintain up-to-date product knowledge in order to provide accurate product recommendations to customers.
- Identify and engage with key influencers, fans, and advocates to expand the brand’s reach.
- Maintain accurate and up-to-date records of customer interactions, orders, and complaints in the CRM system.
Qualifications for the Customer Service Representative:
- 1 – 2 years of social media engagement experience.
- Customer service experience.
- Knowledge and experience with major social media platforms is required.
- Interested in beauty, fashion, and lifestyle brands.
- Exceptional writing skills.
- Excellent problem-solving ability.
- Proficient in Microsoft Office Suite.
Education Requirements:
- Bachelor’s degree is required.
Benefits:
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
