CUSTOMER SERVICE REPRESENTATIVE - Spherion

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative! The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine enthusiasm for assisting others. As a Customer Service Representative, you will be the first point of contact for our customers, whether in person or over the phone. Your responsibilities will include providing information about our services, handling inquiries, resolving customer issues, and ensuring a positive experience for every visitor. This is a full-time, direct hire opportunity with a schedule of Monday to Friday, 8:00 am to 4:30 pm with no evenings or weekends required.

*Interested candidates will need to complete computer-based testing through Spherion in order to be considered for this role. Failure to complete testing in the week (time until testing expires) after it has been sent will result in no longer being considered for this role.

Responsibilities:

• Greet and assist customers in a courteous and professional manner
• Answer incoming calls and respond to customer inquiries promptly and efficiently
• Provide information about our services, rates, and policies
• Assist customers with reservations, bookings, and rental inquiries
• Address customer concerns and complaints with empathy and professionalism
• Maintain cleanliness and organization of the customer service area
• Assist with general office duties such as data entry, filing, and organizing paperwork
• Collaborate with other team members to ensure smooth operations and excellent customer service

Skills:

• Ability to multitask and prioritize tasks in a fast-paced environment
• Positive attitude and willingness to learn

Qualifications:

• Previous experience in customer service or related field preferred
• Exceptional interpersonal and communication skills
• Proficiency in computer skills, including Microsoft Office Suite
• Bubbly personality and enthusiasm for working with the public
• High school diploma or equivalent required; additional education or training is a plus

If you are passionate about delivering exceptional customer service and thrive in a dynamic and welcoming environment, we encourage you to apply for this exciting opportunity. We are a vibrant and thriving full-service marina dedicated to providing exceptional experiences to our customers. Our marina offers a range of services, from boat rentals to maintenance and storage solutions. We pride ourselves on our commitment to customer satisfaction and our welcoming atmosphere.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).