Customer Service Representative ( MD - Baltimore) at The Panther Group

( MUST TO LIVE IN MARYLAND - Baltimore / Middle River areas)
Call center representatives, patient access representatives, administrative healthcare workers, customer service representatives of other trades, and more - realize your full potential with The Panther Group! As a leading provider of temporary, temp-to-hire, and direct-hire staffing, we can open the door for your next career opportunity.

Right now, we are seeking Remote Customer Service Specialists for a contract opportunity with one of our clients. This is a great opportunity for anyone looking to get into the customer service field!

Count on The Panther Group to find you the right opportunity where you can learn, prosper, and grow in your career. We are a trusted partner in your work and career life! Apply Today!

Essential Functions

• Answer inbound calls and make outbound calls to students and parents
• Answer inbound chat communication from students and parents
• Operate multiple applications, databases, and computer programs
• Offer superior customer service
• Active learning and listening
• Attention to detail
• Extraordinary communication abilities
• Punctuality

Competencies

• Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas
• Ability to communicate information and ideas in a precise, timely manner
• Multi-tasking abilities, including time management, problem resolution, and communication
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Excellent communication skills, both verbal and written
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Physical/Mental Demands

• Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Preferred Education and Experience

• Highschool Diploma or equivalent
• Experience with MS Office
• Degree or Veterans preferred but not required

Security Clearance Requirements

• Will be required to pass Federal background screening and/or state level criminal background screening.
• Must not currently be in default on student loans