Customer Service Representative - Creative Financial Staffing

About the company and opportunity:
• Be part of a service organization with over 30 years of proven success in the industry
• Experience a supportive, family-focused environment where relationships matter
• Offering autonomy and recognizing individual contributions
• Work with a company renowned for its commitment to quality and customer satisfaction
• Enjoy competitive paid time off to support work-life balance
• Collaborate with a fun, energetic, and dynamic group of professionals

Responsibilities of the Customer Service Representative:
• Ensuring customer orders are received and processed correctly in a timely manner
• Confirming freight arrangements and provide schedule to customer
• Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints
• Keep records of customer conversations, orders, complaints, comments in the system
• Resolve customers service or billing complaints in a timely manner
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
• Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

Qualifications for the Customer Service Representative:
• At least 1-2 years of related experience
• High attention to detail
• Strong communication skills
• Positive and friendly personality who can work in a team setting

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MaxSalary: USD52000
MinSalary: USD40000