Customer Service Representative from Collabera

Job Title: Customer Service Representative
Location:  Austin, TX 78727, United States, Onsite
Duration: 6-8 months/ Higher possibilities of getting extended

About the Role:

• Must be available for any 8-hour shift between 7 am and 7 pm.


• Schedule change requests cannot be accommodated during the first 90 days.

Role involves providing unbiased assistance to Medicaid providers and clients on:

• Eligibility inquiries.


• Medical claims status.


• Other program-related questions.


• Assists with problem resolution when necessary.


• Responds promptly, courteously, and concisely to phone inquiries.


• Documents all interactions in clear and concise online logs.


• Transfers callers to appropriate Call Center units when required.


• Meets individual performance standards.


• Performs additional duties as assigned by management.


• Maintains strict attendance and performance metrics.

Required Skills:

• Strong computer skills.


• Ability to meet strict deadlines.


• Great attention to detail.


• Excellent communication skills.


• Outstanding problem-solving and organizational abilities.


• Ability to multitask and manage time effectively.


• Flexibility and adaptability in a growing work environment.