Customer Service Representative from Collabera
Austin, TX
About the Job
Detailed Job Description:
Title: | Customer Service Representative |
Location: | Austin, Texas 78727 |
Duration: | 6+ Months |
About the Role:
- This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous, and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
Salary
18 - 20 /hour
