customer Service Representative from Collabera

Industry: IT Services
Job Title: Customer Service Representative
Location: Austin, TX
Working model: Onsite
Duration: 06 months Contract

Pay scale : 18$/hr -20$/hr 

Responsibilities:

• This role involves providing unbiased assistance to Medicaid Providers with inquiries regarding eligibility, medical claims status, Enrollment or insurance benefits or claims and other program-related questions.


• Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner.


• Document all interactions in clear and concise online logs.


• Transfer callers to other Call Center units as necessary
  Meet individual performance standards and metrics.
  
  Required Skills:


• Strong communication and customer service skills


• Heavy Inbound and outbound call experience.


• Ability to work any 8-hour shift between 7 am to 7 pm.


• Ability to adapt to changing work environments


• Strong attention to detail and problem-solving skills