Customer Service Representative - AustinPeopleWorks

Are you an experienced Customer Service professional who is passionate about providing an exceptional customer experience? If you're someone who thrives on organization and self-motivation and delights in meaningful interactions then keep reading to discover how you can become a valued member of our client's team in Austin, TX!

About the Company:

With a focus on the research and development of autologous cellular therapy, our client has developed the first system on the market that allows users to regulate and select a desired cell type through a patented collection window and integrated ultra-filtration system. Their products are leading the way in integrated ultra-filtration systems that allow for the processing of bone marrow, peripheral blood, and growth factors at the point of care.

Position Summary:

As a Customer Service Representative, you'll be the heartbeat of our client's customer-centric operations. Your role will be pivotal in ensuring seamless logistics and unparalleled service for our valued customers. From managing inventory flow to processing orders with precision, you'll be the
driving force behind our client's commitment to excellence.

Essential Responsibilities:

• Collaborate closely with the Customer Service Manager to deliver exceptional service standards
• Streamline new customer setups and manage customer accounts with finesse
• Efficiently handle all inbound and outbound orders and inquiries, ensuring timely resolution
• Utilize software tools for inventory management and order processing with proficiency
• Foster clear communication channels with our operations team to orchestrate flawless shipments
• Maintain accurate distributor databases and handle pricing and billing queries seamlessly
• Facilitate return authorizations and assist customers with hassle-free returns
• Review pricing contracts and liaise with Finance to ensure billing accuracy
• Provide invaluable support with distributor case tickets and purchase orders as needed

• Associates degree preferred; high school diploma or GED required
• 3-5 years of proven experience in customer service and inventory management
• Previous exposure to the medical device field or manufacturing industry is a plus
• Proficiency in Microsoft 365 (Word, Excel) is essential
• Experience with software platforms like Intacct is a definite plus
• Knowledge of inventory control and invoicing procedures is highly desirable

Why Join Our Client?

• Innovative Environment: Be part of a team that's shaping the future of healthcare through groundbreaking technology.
• Collaborative Culture: Join a passionate team dedicated to excellence, where your contributions make a tangible impact.
• Benefits Package: Enjoy competitive compensation, comprehensive benefits, and perks that reward your hard work.

If you're ready to embark on an exciting journey with our client and make a difference in healthcare, we want to hear from you! Take the first step towards a rewarding career by applying now. Let's shape the future of healthcare together!

Who is AustinPeopleWorks? 

AustinPeopleWorks provides interim and outsourced HR & Recruiting services and serve companies that need expertise operating and building their people infrastructure.

Powered by JazzHR