Customer Service Representative - Greif Packaging LLC

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

027538 Customer Service Representative (Open)

Job Description:

Key Responsibilities

• Provide quality service and support to external and internal vendors.
• Promptly answer vendor telephone calls and respond to e-mails.
• Communicate significant vendor/customer requests or changes with the perspective manager.
• Monitor and track service and logistical information in order to help solve potential problems with vendor and customer services.
• Stay well informed of customer desired results and develop strong relationships with your point of contact at our vendors and customers.
• Send Purchase Orders and Reports to vendors.
• Completes end of Month/QTR/Year account reconciliations and reports.
• Ability to communicate effectively with all levels of the organization and to establish, develop, and maintain professional relationships with internal and external customers
• Strong analytical and administrative skills
• Perform all required duties and tasks in accordance with Caraustar policies and financial control procedures.
• Resolves problems efficiently and effectively.
• Maintain appropriate confidentiality.

Education and Experience

• Typically possesses a high school diploma and 2-4 years of experience in a manufacturing environment.

Knowledge and Skills

• Demonstrated skills in verbal and written communication.
• Proficient computer and ERP skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e., copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self-starter that can work with minimal supervision.

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Scheduled Weekly Hours:

40

Compensation Range:

The pay range for this position is $ 23.00 to $ 27.00 per hour. The base pay offered for this position may vary based on market data and other factors, such as job-related knowledge, skills, experience, and geographic location. The position may be eligible for a short-term incentive in addition to base pay.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

EEO Statement:

http://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.