Customer Service Representative - PrideStaff

Customer Service Representative

PrideStaff is working with an innovative company in West Midtown that is looking for a customer service representative to add to their team. We are looking for a Customer Service Representative to join our team who is energetic, organized, and takes initiative. Strong communication skills (verbal and written) are a must! This position includes office/administrative style work such as answering phones, responding to emails, order processing, vendor communication, working within our Shopify website, and more.

Responsibilities:

• Provide excellent customer service to customers over the phone, email, and chat.
• Troubleshoot customer inquiries and provide solutions in a timely manner.
• Maintain customer records and track customer interactions.
• Provide product and service information to customers.
• Resolve customer complaints and escalate issues to management when necessary.
• Follow up with customers to ensure their satisfaction.
• Communicate with other teams

Compensation / Pay Rate (Up to): $16.00 - $18.00 Per Hour