Customer Service Representative - PrideStaff
Atlanta, GA 30318
About the Job
Customer Service Representative
Qualifications
- Sales support
- Management
- Sales
- Customer service
- High school diploma or GED
- Database management
- Organizational skills
- Computer skills
- Manufacturing
- 2 years
- Communication skills
Full Job Description
PrideStaff is working with a chemical manufacturing company that is seeking a Customer Service Representative to assist customers with orders via telephone and email.
Duties/Responsibilities:
- Serve as the initial point of contact for general inquiries pertaining to orders and products.
- Oversee the shipping and routing processes for orders by collaborating with freight carriers.
- Process and track orders until delivery, promptly supplying proof of delivery.
- Collaborate seamlessly with various departments to efficiently resolve inquiries.
- Accurately input, modify, and update orders.
- Initiate email invoicing and manage payment processing.
- Respond to emails in the Customer Service Email Workbox, providing timely responses.
- Handle the processing of Return Merchandise Authorizations (RMAs) for both FedEx and Truckline orders.
- Assist in training new Customer Service Representatives.
- Complete credit memos and 60 Day Letters as necessary.
- Undertake additional responsibilities and special projects as assigned by management.
Required Skills/Abilities:
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Demonstrates strong organizational skills and attention to detail.
- Excellent professional verbal and written communication skills.
- Excellent problem-solving abilities.
- The ability to navigate multiple computer applications swiftly and accurately.
Education and Experience:
- High School Diploma or equivalent.
- At least two years of customer service experience.
- Previous experience in database management and sales support is a valuable advantage.
Prior experience working in the chemical manufacturing field and a working knowledge of NAV are highly preferred.
Compensation / Pay Rate (Up to): $18.00 - $19.00 Per Hour
Source : PrideStaff