Customer Service Representative - ATech Placement
Atlanta, GA 30324
About the Job
We are looking for a customer service representative who will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/account, etc. This role will also consist of taking customer payments and updating customer accounts.
Must Haves:
- 3+ years of experience working in a customer service or call center role
- 1 year of experience working in a collections role
- Experience managing high-volume inbound/ outbound calls and emails
- Experience working in a remote environment
- High School Degree or higher
Day to Day:
- Handling 40-60 inbound customer phone calls per day.
- Answering email customer questions in the que.
- Taking customer payments and updating the internal customer portal.
- Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc.
- Review and educate customers on contract details.
- Provide customer complaint resolution
Source : ATech Placement