Customer Service Representative - The Cook & Boardman Group

Summary

Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.

Essential Functions

• Estimating from blueprints
• Meet planned sales and margin expectations
• Coordinate sales of assigned accounts monitoring product and delivery needs
• Represent the company knowledgeably and professionally
• Provide solutions to customers relating to material procurement, distribution and application
• Perform bid reviews to ensure we are priced profitably and competitively
• Conduct telemarketing calls at slow periods to proactively look for new business
• Facilitate customer relations between all branch location departments and customer
• Assists if needed in collection of accounts receivable
• Estimates materials from information provided by counter customer when needed
• Prepares and inputs orders as needed and researches and orders special products as necessary 

• Other duties as assigned

Minimum Qualifications

• Associate’s Degree or Bachelor’s Degree preferred
• 3-5 years relevant work experience preferred
• Knowledge and experience with commercial construction
• Detail-oriented
• Customer service and problem solving skills
• Must be able to pass pre-employment background check and drug screen

Knowledge, Skills and Abilities

• Experience using Microsoft Office products required
• Excellent verbal and written communication and leadership skills

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand and walk; and use hands and arms to reach and lift.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware.

Qualification Requirements

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.