Customer Service Representative at Atrium
Aston, PA
About the Job
Our client is a leading manufacturing company and is committed to delivering high-quality products and exceptional customer service to our valued clients. They are currently seeking a motivated and detail-oriented Customer Service Representative to join their team in Aston, PA.
Salary/Hourly Rate:
$18 per hour.
Position Overview
The Customer Service Representative will be responsible for providing outstanding customer service, addressing inquiries and resolving issues in a timely and efficient manner. The Customer Service Representative should have excellent communication skills, a strong work ethic, and the ability to thrive in a fast-paced environment.
Responsibilities of the Customer Service Representative:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, and exchanges efficiently.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Maintain accurate customer records and documentation.
- Collaborate with other departments to ensure a seamless customer experience.
- Assist with other administrative tasks as needed.
Qualifications of the Customer Service Representative:
- Proven experience in a customer service role, preferably within the manufacturing industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and customer service software.
- Ability to multitask and manage time effectively.
- Must be commutable to Aston, PA 19014.
Education:
- High school diploma or equivalent; Associate or Bachelor’s Degree preferred.
Benefits:
- Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 152486
