Customer Service Representative - S and J Plumbing

Customer Service Representative

Arlington Height, IL  

Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals!

At S&J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family!

Why Choose S and J Plumbing

• Competitive pay – $20-$35/hr
• Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, and vision.
• Work-life balance – up to 2 weeks of PTO and holiday pay.
• 401k Plan with a 5% match.
• Paid training – Nexstar training, Service Titan training, PSP training
• Relaxed and fun atmosphere
• Growth opportunities

Our Core Values

• Integrity, we are honest, ethical, and trustworthy.
• Professionalism, we prepare, present, and execute at an elite level.
• Accountability, we accept full responsibility for our decisions, actions, and results.
• Family, we nurture our team members and customers.

The Role

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Competencies for Success

• 3 years of customer service.
• Experience with a multi-line phone system
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible, and great attitude 
• Military-experienced candidates are encouraged to apply

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing.

Equal Opportunity Employer

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