Customer Service Representative - Nealey Tire & Auto

Nealey Tire & Auto in Annapolis, MD is looking to hire a full-time Customer Service Representative to provide amazing customer service for our clientele. Are you motivated to succeed and hungry to thrive? Have you been looking for a new opportunity to grow your skills and develop your knowledge? Would you like to join an honest, reputable auto repair shop that invests in its employees' potential? If so, please read on!

This position earns a competitive wagestarting at $18 per hour, depending on experience. We provide incredible benefits and perks, including medical, dental, vision, a retirement plan with a company match, paid time off (PTO), paid technical training, and company work shirts. Additionally, we offer our Customer Service Representatives a company-provided tablet. If this sounds like the right opportunity for you, apply today!

NEALEY TIRE & AUTO: OUR MISSION

We are a professional, purpose-driven, full-service auto repair facility with multiple locations in the surrounding area. We pursue excellence in everything we do and strive to deliver an experience that always puts the customer first. We are passionate about this industry and believe education and transparency are paramount when dealing with auto repair. We go above and beyond to create raving fans by offering unexpected extras such as loaner vehicles, happily employed ASE-certified technicians, digital vehicle inspections, and more. We strive to remove stress from auto repair and make sure every touch point is positive.

We owe many of our five-star reviews to our incredible team. Each day, they choose to embrace our core purpose of "Impacting Lives" and in doing so, they help create satisfied customers and the great company culture we all enjoy. We truly appreciate our employees and want them to succeed in all aspects of their lives. Therefore, we provide them with great benefits and perks as well as opportunities for both personal and professional growth. In addition, we cultivate a family-like atmosphere that makes work a fantastic place to be.

CUSTOMER SERVICE REPRESENTATIVE - SERVICE ADVISOR ASSISTANT: YOUR MISSION

As our Customer Service Representative, you develop our business pipeline and help our shop become even more profitable! A customer service master, you speak with clients about our auto repair services and about their car troubles. You promote our services and encourage clients to trust us with fixing up their vehicles. When asked, you generate accurate estimates for our work and break them down for the customer so they can see exactly where their money's going.

After selling a client on our services, you schedule the work appointment for when our technicians are open and the parts are available. You are always upbeat, helpful, and friendly throughout all of your interactions. If anyone calls with any questions, you answer them cheerfully and thoroughly, checking with other staff about inquiries you're unsure about. You enjoy interacting with such a wide variety of people and take pride in the exceptional customer service you provide them!

HOW TO THRIVE AS AN AUTOMOTIVE SALES ASSISTANT - SERVICE ADVISOR

• High School diploma or equivalent
• Some sales experience preferred
• Strong typing skills and familiarity with labor management systems
• Fantastic people skills and customer service skills

Are you extremely organized and detail-oriented? Can you maintain a positive and pleasant demeanor throughout the workday? Are you highly results-driven and goal-oriented? Do you have strong problem-solving skills? Can you manage your time well and efficiently prioritize multiple tasks? Are you an effective communicator and a team player? If yes, you might just be perfect for this position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This position typically works Monday - Friday, 7:30 AM - 5:30 PM.

ARE YOU READY TO GROW YOUR FUTURE WITH US?

If you're ready to put your customer service skills to good use and feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 21403