Customer Service Representative at Beacon Hill Staffing Group
Andover, MA
About the Job
Our client, a manufacturing company located in Andover, MA is seeking a highly motivated Temporary Customer Service Representative to join our team for a 6-month contract. In this role, you will manage client orders, address customer inquiries, and resolve issues in a high-volume environment. You will work closely with both customers and internal teams, ensuring the efficient processing of orders and the resolution of any challenges that arise. This is a temporary position, so candidates must be available for the entire contract duration. You will be based onsite in North Andover, MA, and will have the flexibility to work remotely on Thursdays and Fridays. This role is compensating $24/hour and will consist of a Monday-Friday, 8am-5pm schedule.
Key Responsibilities:
- Process sales orders, return goods authorizations (RGAs), and credits while adhering to company procedures and maintaining high accuracy.
- Address product shortages, complaints, and offer alternative solutions when necessary.
- Investigate and resolve order holds related to credit, pricing discrepancies, shipping issues, and part identification.
- Coordinate communication between customers and internal departments, ensuring timely fulfillment of orders.
- Build and maintain professional relationships with both internal teams and external customers.
- Collaborate with Technical Support teams to resolve customer-reported issues effectively.
- Manage new and existing customer accounts, ensuring that all account information is accurate and up-to-date.
Qualifications:
- High School Diploma or equivalent.
- At least 3 years of experience in a high-volume customer service environment.
- Experience with order entry and order expediting.
- Familiarity with ERP systems.
- Strong verbal and written communication skills.
- Excellent customer service abilities, with a calm and professional demeanor in high-pressure situations.
- Detail-oriented with a high level of accuracy.
- Ability to work collaboratively within a team setting.
- Basic proficiency in Microsoft Excel, Word, and PowerPoint.
Physical Requirements:
- Ability to walk, talk, and hear frequently; stand, sit, and use hands to handle or feel occasionally.
- Must be able to lift and/or move up to 30 pounds occasionally.
- Vision abilities required for the role include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
- You will work in both an office and manufacturing environment.
- Occasional duties outside the typical office setting may be required.
Note: This is a temporary role for a duration of 6 months. If you're looking for an exciting short-term opportunity in a dynamic environment, apply today!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary
24 - 24 /hour